General Terms and Conditions

These General Terms and Conditions (GTC) apply to all contracts concluded between Cleveo, represented by Goeksel Togan, Olpener Str. 787, 51109 Cologne (hereinafter referred to as the "Provider"), and the customer (hereinafter referred to as the "Customer") via the website cleveo.me. Any deviating terms and conditions of the Customer shall not be recognized unless the Provider expressly agrees to their applicability in writing.

The Provider makes digital content (specifically PDF documents and downloads) available on its website. The contract is concluded upon the paid acquisition of the respective product or service.

The presentation of products on the website does not constitute a legally binding offer, but rather a non-binding invitation to place an order (*invitatio ad offerendum*). By clicking the order button labeled 'Buy Now' (or similar), the customer submits a binding offer to conclude a purchase contract. The contract is concluded when the provider accepts this offer by making the product available and sending an order confirmation via email.

All listed prices are final prices in Euros. In accordance with § 19 of the German Value Added Tax Act (UStG), no VAT is charged or separately displayed. Payment may be made using the following payment methods: Credit Card (via Stripe), Apple Pay, Google Pay, PayPal, Prepayment / Bank Transfer, or Purchase on Account. Payment is due immediately upon conclusion of the contract.

Following successful payment, the digital product will be made available to the customer for download on the website immediately and will additionally be sent to the email address provided during the ordering process. The customer is obliged to provide a valid email address and to back up the document upon receipt. Continuous access via the website is not guaranteed.

Consumers (§ 13 BGB [German Civil Code]) are generally entitled to a 14-day right of withdrawal. Special Notice regarding the Expiration of the Right of Withdrawal for Digital Content: The right of withdrawal expires in the case of contracts for the supply of digital content that is not supplied on a tangible medium (§ 356 Para. 5 BGB) if the provider has commenced performance of the contract after the customer has:

1. expressly consented to the provider commencing performance prior to the expiration of the withdrawal period, and

2. has confirmed his acknowledgment that, by granting this consent, he forfeits his right of withdrawal.

This consent is provided by checking the corresponding checkbox during the order process. Without this consent, the download will not be made available. Specific reference is expressly made to the separate instructions on the right of withdrawal.

The Provider’s liability for damages—irrespective of the legal grounds—is excluded, unless there has been a breach of essential contractual obligations (cardinal obligations), injury to life, body, or health, or intentional or grossly negligent conduct. In the event of a breach of essential contractual obligations, liability shall be limited to the foreseeable damage typical for the contract. The provided documents ...and templates serve as examples and do not constitute a substitute for individualized legal advice. The Provider assumes no liability for the legal completeness or accuracy of the generated documents in any specific individual case. This limitation of liability also extends to the benefit of the Provider's vicarious agents.

Upon full payment, the Customer is granted a non-exclusive, non-transferable right to use the purchased product for their own private or business purposes. Resale, commercial reproduction, or public dissemination of the content, templates, or underlying software is prohibited without the express written permission of the Provider.

The Provider processes the Customer's personal data exclusively for the purpose of contract fulfillment and in accordance with the General Data Protection Regulation (GDPR). For details, please refer to the Privacy Policy at cleveo.me.

The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

The laws of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only insofar as no mandatory protective provisions of the state of the consumer's habitual residence conflict with it. The place of jurisdiction for all disputes involving merchants, legal entities under public law, or special funds under public law shall be Cologne. Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.